Vendor Earnings Withdrawal Process

 
Dear Online Seller,
 
Please follow the steps below so that we can successfully complete the reimbursement of your earnings made via the 868.market website to your bank account. This process is known as a Withdrawal Request and will be processed every fifteen (15) working days (i.e. twice monthly – middle of the month and end of month). Vendors are responsible for submitting their Withdrawal Requests in a timely manner so that it can be processed according to this cycle.

Kindly Note:

• The reimbursement will be made directly to your specified bank account, unless specified otherwise.
• If you are using a value of your earnings to pay for your monthly subscription (or any other service we offer) a withdrawal request must still be made by the vendor. In this instance the amount to be paid to 868.market will not go to the vendor’s bank account.
• The withdraw threshold is 3 days, which means that after a sale is completed it can only be withdrawn by the vendor after 3 days has passed. This 3 day period is actually a refund threshold in the event a customer is unhappy with their product and requests a refund.
• Reimbursements are only completed to active bank accounts held at any of T&T's five (5) major banks which includes: RBC/RBTT, Republic, FCB, Scotiabank and JMMB Bank. We cannot process reimbursements to other financial institutions such as credit unions.
• A notification email with the withdraw details is sent to the vendor, notifying them that their earnings were reimbursed to their bank account.

 
Making your Withdrawal Request
 
Step 1: Go to your Vendor Dashboard
Vendor Tip: In the Vendor Dashboard, Sales represent the total value of your sales and Earnings represent the value of orders that were completed (these figures are from your website inception to present day). Completed orders are those which have been delivered to the customer and the customer payment was received. The $100 difference in the image below, between Sales & Earnings, is simply that an order in the value $100 is still being processed (e.g. in transit to customer) and will be marked as completed only when the package is delivered to the customer and full customer payment is received. Completed orders do not consist of Cancelled or Refunded Orders.
 

 
Step 2: Click the Withdraw tab.
On the Withdraw screen you will see your Current Balance. The current balance is the amount owed to you (the vendor). Whenever a withdrawal is made and reimbursed to a vendor’s bank account, the current balance will adjust accordingly.
 
Note: At this screen if you get a No withdrawal method is available message, please proceed to Step A below.
 

 
 
Step 3: Enter the Withdraw Amount and click Submit.
Kindly withdraw the full amount of your current balance, unless you have indicated to us otherwise. When you have submitted your withdrawal request, you will get a confirmation message of this.
 

 
Your withdrawal request will be reviewed & processed. It will then be reimbursed to your bank account on our next reimbursement cycle and a notification email will be sent you letting you know it was completed. When this email is received please confirm receipt of the reimbursement within 3 working days. This is the final step of your withdrawal request.
Vendor Tip: When the withdrawal request is submitted by the vendor, the Status is shown as Pending Review. When the withdrawal request is processed & reimbursed to the vendor's bank account the Status will be updated to Approved. A history of all your approved requests can be viewed under the Approved Request tab.


 
Step A: No withdrawal method is available message.
If you got the message: No Withdrawal method is available (as shown below), please click Payment Settings Setup to update your bank account info.


 
STEP B: Update your Payment Settings
Enter your Bank Account Name, Bank Account Number, Bank and Branch Location (Address of Bank). Please enter your banking information accurately so that vendor reimbursements can be completed seamlessly and without any delays.

Note: If using FCB please enter your full name exactly as it appears on your ID/Drivers Permit/Passport. You do not need to enter your: Routing number, IBAN or Swift code.

After entering & verifying your bank details click Update Settings & complete steps 2 & 3 above.
 

 
Vendor Tip: If you encounter any issues during this process please inform us via the Contact Admin tab on the Vendor Dashboard.